In our previous post, we covered 3D-Secure cards and how it affects the security of your purchase. If you've had problems with your credit card in recent days (especially on AirAsiaRedTix.com), here's a quick checklist before you send that email off to support_redtix@airasia.com

1. Check that 3D-Secure is actually enabled
   Some banks, we've been told, take up to 3 days to activate this feature. So if you encounter errors when trying to purchase tix right after activation, wait a few hours and then try again.
2. Check your 3D-Secure password
   Ensure that your password has never been given out to anyone else. Check too, that your password's spelled properly, especially if it's been changed in recent days.
3. Spending limits and international transfers
   Have you checked your limits recently?

Still facing errors? Then send away that email to support_redtix@airasia.com and we'll get on it ASAP!

Look familiar?

AirAsiaRedTix.com uses 3D-Secure Compliant technology to keep your card information and purchase details safe. It ensures that you are really the person making the purchase, instead of a shadow who stole your credit cards details. This means goodbye to random expensive purchases showing up on your credit card bill ("No honey, I didn't order that fishing magazine subscription in Alaska!").

Verified by Visa and MasterCard SecureCode are two examples of such technology. It works by adding an extra step into your online credit card purchase; instead of just clicking submit and being charged immediately, you will be redirected to your bank's login page to enter a password that's known only to you and your bank.

Not all cards are 3D-Secure enabled by default though. To be absolutely sure, call your issuing bank today and ask. Numbers show us that most purchasing problems on AirAsiaRedTix.com can be solved with just a call to the bank, because 3D-Secure was not enabled in the first place.

Are you 3D-Secure?